Most recently I have been working as an industry consultant with a specialization in crisis management and project management. In this capacity, I have taken a leadership position in reorganizing, redirecting, marketing and managing operations that have found themselves in some difficulties or that needed to be re focused.

I've worked for family businesses, franchises, corporate owned, small, medium and large enterprises and universities; from the 5 star to the no star, the Boutique Hotel, Destination Resort, busy Airport, sophisticated Downtown and Conference center; with limited to full service; from 80 rooms to 1500 rooms.

In Hotels and Restaurants I have been employed in almost every position, from dishwasher, janitor, security guard, bouncer, manager, bus-person, waiter, supervisor, division manager, desk clerk, general manager, accountant and project manager etc...

As well firmly believing in this Industry, I have been a Board Member of the BC&YHA (now BCHA), the VHA, HIR, a Owner -Union Labour negotiator and a committee member of many Hospitality and Tourism Associations.

Though I can't say I've seen it all or done it all in the Hospitality & Restaurant Industry, I would say its pretty darn close. However anyone in The Industry knows that every single new day brings interesting opportunities and challenges.

Be it operationally, human resources related or customer service issues, The Industry has to be one of the most difficult, stressful and yet most rewarding our there; in my humble opinion.

To really understand this Industry and get the BIG picture as well as pay attention to the details, you need a broad base of understanding. I beleive that my 30 plus years in The Industry, has giving me an excellent perspective on helping others get the most out of it.